Customer Care for Tomorrow, Today

Posted June 4th, 2008 by Claire_Brailsford
in

Tuesday 8th July 2008
Strood Public Library Hall

Some places still available for this free event which is aimed at front-line staff.

The day will run from 10.00 until 3.00 and will cover:-

Customer Care Basics
The Reference Enquiry
Dealing with difficult customers/behaviour
The Changing Culture - opportunities offered by new technologies

To make a booking send a message via the 'Contact Us' link OR e-mail info@kiln.org.uk